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Returns Policy

In case the product you ordered was sent correctly to you by e-tennis, it does not have a defect BUT it does not satisfy your needs, you are responsible to send it back to our warehouse (e-tennis, Nikolaou Plastira 99 str., P.C. 55132, Kalamaria, Thessaloniki, Greece, tel. 0030 2311205080) within 14 days from the date you received it at your own cost and we will replace it with another one. If the price of the product (at the date of purchase) exceeds 200€ and is not oversized/over -weighted (shipping weight<2kgr), e-tennis will pay for the shipping cost of the new product back to you. If the product’s price is either below €200 or oversized/over-weighted (shipping weight > 2kgr) the new product will be shipped to the customer at his/her own cost according to our Europe Shipping Price List.

Rackets: To return a new racquet there are two prerequisites;

1. The plastic wrap on the handle has not been removed.
2. The racquet has not been played with. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard.

Shoes-Apparel: The shoes must not be worn outside and must be in as new condition. The original shoe box should be returned in good condition. Apparel should be in brand-new condition and the original tags and packaging must be intact. Please send the shoes/apparel with a note stating if you would like credit or an exchange (original invoice or receipt should be included).

Other equipment: All other equipment can be replaced only if it was shipped faulty by e-tennis.

In case the product you ordered has an obvious defect when received and its original tags and packaging are intact, the consumer must firstly report or email a picture of the defective product to e-tennis (info@e-tennis.com) and then ship it back at our expense to our warehouse (e-tennis, Nikolaou Plastira 99 str., P.C. 55132, Kalamaria, Thessaloniki, Greece) within 2 months from the date of purchase. E-tennis will either substitute the defective product or refund the customer. If however, there is no obvious defect in the returned product, we will charge you the shipping cost to our warehouse as well as the one back to you no matter what the value of your order was. After the 2-month time period the customer cannot claim any substitution or refund.

In case the product you ordered came to you in a perfect condition BUT after a short period of use (maximum time period; 6 months), although properly used, it has a problem. In this case you should firstly report the defect to e-tennis (info@e-tennis.com) and then send the product along with an original invoice or receipt to our warehouse (at your expense) with a note stating the problem and we will ship it to the manufacturer. The manufacturer will determine whether the product is defective or not. If it is so, we will replace it for free and ship it back to you at our expense. You may choose to buy another product while your defective one is being considered for warranty replacement. YOU CANNOT CLAIM MONEY BACK. However, if the manufacturer decides that the product was improperly used then you do not receive any credit and you have to pay for the shipping expenses if you need the “defective “product back to you.

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Bags
Tennis Bags (Type)
Tote - Waist - Shoe bags

Tote - Waist - Shoe bags

WR8042401
Wilson Roland Garros Women's Tote Bag
Special Price €69.30 MSRP €77.00

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WR8042501
Wilson Roland Garros Cinch Bag
Special Price €18.90 MSRP €19.00

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290134165RG
Delsey Croisiere x Roland Garros Women's Tote Bag
Special Price €119.90 MSRP €140.00

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163261072RG
Delsey Turenne Soft x Roland Garros Backpack
Special Price €179.90 MSRP €190.00

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162280172RG
Delsey Turenne 2.0 (55cm) Roland Garros Cabin Suitcase
Special Price €359.90 MSRP €390.00

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162211572RG
Delsey Turenne 2.0 x Roland Garros Urban Clutch Bag
Special Price €109.90 MSRP €120.00

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162282872RG
Delsey Turenne 2.0 x Roland Garros XL Trunk (80cm) Suitcase
Special Price €459.90 MSRP €480.00

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162281872RG
Delsey Turenne 2.0 x Roland Garros L (73cm) Trunk Suitcase
Special Price €409.90 MSRP €440.00

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163241072RG
Delsey Turenne Soft x Roland Garros Duffle Cabin Bag
Special Price €209.90 MSRP €220.00

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163240972RG
Delsey Turenne Soft x Roland Garros Sport Cabin Bag
Special Price €179.90 MSRP €190.00

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163262072RG
Delsey Turenne Soft x Roland Garros Rolltop Backpack
Special Price €169.90 MSRP €175.00

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AB4VA0U64
adidas Weekend 3.4 Padel Bag
Special Price €58.90 MSRP €65.00

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E173467-1001
Endurance Greven Big Toilet Bag
Special Price €29.90 MSRP €40.00

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JE3212
adidas Cityxplorer Small Bag
Special Price €17.90 MSRP €18.00

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JF0749
adidas Must-Haves Phone Bag
Special Price €17.90 MSRP €18.00

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DH7710-010
Nike Brasilia 9.5 Training Duffel Bag
Special Price €42.90 MSRP €43.00

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BA5871-084
Nike Heritage Crossbody Bag (1L)
Special Price €24.90 MSRP €25.00

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DB0490-084
Nike Heritage Waistpack
Special Price €27.90 MSRP €28.00

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DB0488-084
Nike Heritage Waistpack
Special Price €24.90 MSRP €25.00

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DB0456-320
Nike Heritage Crossbody Bag
Special Price €27.90 MSRP €28.00

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IW1099
adidas City Explorer Small Bag
Special Price €17.90 MSRP €18.00

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IT2048
adidas Essentials Organizer Bag
Special Price €17.90 MSRP €18.00

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IV7506
adidas Polyurethane Leather Essentials Bag
Special Price €19.90 MSRP €20.00

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IY0449
adidas Real Madrid Home Boot Bag
Special Price €20.00 MSRP €20.01

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CX1BK
Wantalis 1 Poche Running Belt
Special Price €13.90 MSRP €14.00

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CX2BK
Wantalis 2 Poche Running Belt
Special Price €16.90 MSRP €17.00

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ADBG5ZA0U0010
adidas Ale Galan's Shoe Bag
Special Price €23.00 MSRP €23.01

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260704-BKWH
Head Tour Shoe Bag
Special Price €19.90 MSRP €21.00

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DN2557-493
Nike Elemental Premium Crossbody Bag
Special Price €32.90 MSRP €33.00

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IN1865
adidas Essentials Polyurethane Bag
Special Price €20.00 MSRP €20.01

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e-tennis is a well known tennis shop. e-tennis - Tennis shop. Tennis racquets, bags, tennis shoes & apparel, tennis balls, tennis strings and tennis accessories of all top tennis brands: Nike, adidas, Asics, Wilson, Babolat, Head, Prince etc. At e-tennis.com you will find all new tennis products as well as sale tennis products up to 70%. You may visit one of our tennis stores to help you

choose a tennis racket

according to your needs and offer you high quality stringing and tennis racket customization services having the best tennis stringers (ERSA certified) and the best stringing machines (Wilson Baiardo).