e-tennis.com / Customer Loyalty Program

If you would like to shop online through e-tennis.com at more discounted prices, all you have to do is to create a customer account (if you don’t already have) and place all your orders through it. When the total value of all your online orders throughout a year (beginning date is the date of your 1^st online order through your customer account) exceeds:

• 250€ - then your customer account will have a 15% discount (out of the retail prices / strikethrough prices at e-tennis.com) at all products and 20% at Topspin products for ever.
• 500€ - then your customer account will have a 20% discount (out of the retail prices) at all products and 25% at Topspin products for 1 year.
• 1000€ - then your customer account will have a 22.5% discount (out of the retail prices) at all products and 27.5% at Topspin products for 1 year.
• 2000€ - then your customer account will have a 25% discount (out of the retail prices) at all products and 30% at Topspin products for 1 year.

Frequently Asked Questions

1. I have placed several orders in the past as a visitor, is it possible to add these orders to the customer account I just created in order to take advantage of the discounts listed above?

e-tennis.com: No order placed in the past from any guest (user) can be added to any customer account (new or old).

2. If I place an initial order over 250€ through my customer account, do I have to wait for 1 year to get the 15% discount?

e-tennis.com: No, the discount is given to the customer account 5 days after this initial order is being invoiced.

3. Can I lose the discount that I achieved in the past due to the value of my orders?

e-tennis.com: You never lose the privilege to have the 15% discount once you achieve it.

Any other discount group may be upgraded or downgraded depending on the value of the orders being placed during the current one-year period (starting from the time the customer’s account achieved a certain discount).

4. Can I use my customer account in order to place orders for my friends / relatives etc.?

e-tennis.com: Yes, you may place any order through your customer account and have it shipped to any shipping address (friends / relatives etc.). This is, actually, a good way to achieve the maximum discount soon.

5. If I place a big initial order e.g. 1200€ will this be discounted (e.g. 22.5%) given that it exceeds 1000€?

e-tennis.com: No, all subsequent orders will have the 22.5% discount during the next one-year-period unless the customer’s account is upgraded (to the 25% discount group) due to other future orders.