We use UPS standard service for all our international orders. It takes 4-6 working days to be delivered to the customers' shipping address.
Shipping cost for all international orders over 200€ is free of charge (orders below 200€ have a 10-12€ shipping cost - up to 2 kilos and there is a surcharge of 1.5-2 EUR per additional kilo depending on the country of shipment).
Orders containing high weight/volume items (such as cases of tennis balls and/or other oversized items) will have a Shipping Surcharge, automatically displayed in the cart during the purchase and are excluded from free shipping.
Currently we ship to the following European Union countries:
Austria Belgium Bulgaria Croatia Czech Republic Denmark France Germany Hungary Ireland Italy Luxemburg Monaco Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweeden UK
In case the product you ordered was sent correctly to you by e-tennis, it does not have a defect BUT it does not satisfy your needs, you are responsible to send it back to our warehouse (e-tennis, Melenikou7 str., P.C. 54248, Thessaloniki, Greece, tel. 0030 2311205080) within 30 days from the date of purchase at your own cost and we will replace it with another one. If the price of the product (at the date of purchase) exceeds 200€ and is not oversized/over -weighted (shipping weight<3kgr), e-tennis will pay for the shipping cost of the new product back to you. If the product’s price is either below €200 or oversized/over-weighted (shipping weight > 3kgr) the new product will be shipped to the customer at his/her own cost according to our Europe Shipping Price List.
Rackets: To return a new racquet there are two prerequisites;
1. The plastic wrap on the handle has not been removed. 2. The racquet has not been played with. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard.
Shoes-Apparel: The shoes must not be worn outside and must be in as new condition. The original shoe box should be returned in good condition. Apparel should be in brand-new condition and the original tags and packaging must be intact. Please send the shoes/apparel with a note stating if you would like credit or an exchange (original invoice or receipt should be included).
Other equipment: All other equipment can be replaced only if it was shipped faulty by e-tennis.
In case the product you ordered has an obvious defect when received and its original tags and packaging are intact, the consumer must firstly report or email a picture of the defective product to e-tennis (info@e-tennis.com) and then ship it back at our expense to our warehouse (e-tennis, Melenikou 7 str., P.C. 54248, Thessaloniki, Greece) within 2 months from the date of purchase. E-tennis will either substitute the defective product or refund the customer. If however, there is no obvious defect in the returned product, we will charge you the shipping cost to our warehouse as well as the one back to you no matter what the value of your order was. After the 2-month time period the customer cannot claim any substitution or refund.
In case the product you ordered came to you in a perfect condition BUT after a short period of use (maximum time period; 6 months), although properly used, it has a problem. In this case you should firstly report the defect to e-tennis (info@e-tennis.com) and then send the product along with an original invoice or receipt to our warehouse (at your expense) with a note stating the problem and we will ship it to the manufacturer. The manufacturer will determine whether the product is defective or not. If it is so, we will replace it for free and ship it back to you at our expense. You may choose to buy another product while your defective one is being considered for warranty replacement. YOU CANNOT CLAIM MONEY BACK. However, if the manufacturer decides that the product was improperly used then you do not receive any credit and you have to pay for the shipping expenses if you need the “defective “product back to you.
At www.e-tennis.com the protection of your personal data is a matter we take very seriously. We therefore exclusively collect and process your personal data on the basis of legal regulations (EU-General Data Protection Regulation GDPR, Federal Data Protection Act FDPA). Below, we will inform you about the most important aspects of data processing with regard to our website.
1. General
The body responsible for collecting, processing and using personal data in terms of the Federal data protection laws is e-tennis (hereinafter “we”). You can reach us under the following contact details:
e-tennis Managing Director: George Mamassis Melenikou 7str. PC 54248, Thessaloniki, Greece. Phone: +30 2311 205080 E-Mail: info@e-tennis.com
2. Collection, processing and storage of personal data
For the purpose of an easier purchase process and for subsequent contract processing, we indicate that the operator of the web shop stores the following data using so-called cookies:
IP data of the subscriber (optionally anonymized)
First and last name, address, e-mail address and phone number of the buyer
Optionally different shipment address
In addition, we also process and store the following data for the purpose of contract processing:
First and last name, address, e-mail address and phone number of the buyer
Optionally different shipment address
Selected products
E-mail communication
Optionally credit card data and bank details
The data provided by you is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures. Without these data we cannot conclude the contract with you.
We pass on credit card data to the processing bank or payment service provider for the purpose of debiting the purchase price, address data to the transport company/shipping company commissioned by us for the delivery of the goods and invoice data to our tax advisor for the fulfillment of our tax obligations.
When paying via PayPal we pass your payment data on to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (subsequently PayPal) within the scope of payment processing. For more privacy information, please see PayPal's Privacy Policy at https://www.paypal.com/en/webapps/mpp/ua/privacy-full.
The data will not be passed on to third parties in any other way. The duration of the storage of personal data is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding data will be routinely deleted, provided that they are no longer necessary for the fulfilment or initiation of the contract and/or there is no legitimate interest on our part in the further storage. If the exercise of intervention rights requires the deletion, the corresponding data shall be deleted immediately.
Data processing is carried out on the basis of the legal provisions of the GDPR.
3. Data collection when visiting our website (server log files)
When you visit our website, the provider collects information from the browser used on your device and automatically transmits it to the server on our website. This information is temporarily stored in so-called server log files.
The following information is stored:
IP address
Date and time of access
Name and URL of the retrieved file
Website from which access is made (referrer URL)
Browser type/version used
Operating system used
Name of your access provider
Amount of data sent in bytes
We will process the mentioned data for the following purposes:
Ensuring a smooth connection of the website
Ensuring comfortable use of the website
Evaluation of system security and system stability
For other administrative purposes
The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR (legitimate interest). Our legitimate interest follows from the above-mentioned purposes of data processing.
These data are not combined with other data sources. Under no circumstances do we use this data for the purpose of drawing conclusions about your person.
4. Cookies
Our website uses so-called cookies. Cookies are small text files that your browser automatically creates and stores on your terminal device.
We use cookies to make the use of our offer more comfortable for you. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device until you delete them. These cookies enable us to recognize your browser on your next visit (so-called persistent cookies).
If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you can decide in individual cases whether you allow the setting or not. You can also set up your browser in such a way that the storage of cookies is generally excluded.
However, deactivating cookies may limit the functionality of our website, so that some functions of our Internet offer may not be usable or may not be fully usable.
The data processed by cookies is required for the above-mentioned purposes in order to safeguard our legitimate interests pursuant to GDPR.
5. Newsletter
The registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. Subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with legal requirements. This includes the storage of the time of registration and confirmation as well as the IP address.
To subscribe to the newsletter, simply enter your e-mail address.
When you register for the newsletter, we use your e-mail address exclusively for our own advertising purposes to send you information about our offers and promotions as well as our company.
You can revoke your consent or subscription to the newsletter at any time with effect for the future. The legality of data processing based on the consent until revocation is not affected by the revocation. The revocation can take place via a link at the end of each newsletter or via a message to our contact data mentioned in the Impressum. We will immediately delete your data in connection with sending the newsletter.
The legal basis for data processing is Art. 6 para. 1 lit. a) GDPR and your consent. The registration procedure is recorded on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in the use of a user-friendly and secure newsletter system that serves both our business interests and the expectations of users.
You are not obliged to provide your e-mail address for sending the newsletter. However, the e-mail address is required to send you the newsletter. If you do not provide us with your e-mail address, we cannot send you our newsletter. The data collected for sending the newsletter will not be passed on to third parties. The data will be stored until you revoke your consent.
6. Contact
If you have any questions, you can contact us by phone or e-mail using the contact details provided on the website.
If you send us enquiries by e-mail, the contact data you voluntarily provide there will be stored by us for the purpose of processing the enquiry. We will not pass this information on without your consent.
Data will be processed for the purpose of contacting us pursuant to Art. 6 para. 1 lit. a) GDPR on the basis of your consent and/or pursuant to Art. 6 para. 1 lit. f) GDPR on the basis of our legitimate interest. Our legitimate interest results from the fact that we want to offer our customers an additional service and in addition, a fast and uncomplicated establishment of contact is to be made possible.
You can revoke your consent at any time. The legality of the data processing processes carried out up to the revocation remains unaffected by the revocation.
The data entered by you in your e-mail will remain with us until you request us to delete, your consent revoked or the purpose of data storage ceases to apply (e.g. after the request has been processed). Mandatory statutory provisions, in particular retention periods, remain unaffected.
7. Registration on the website
You have the possibility to register on our website by providing personal data. The data is entered into the input mask and transmitted to us and saved. The following personal data is collected during the registration process:
First and last name,
Address,
E-mail address
Phone number
Optionally different shipping address
Chosen password
In addition, the following personal data is collected automatically:
IP address
Date and time of registration
We use the data entered by you exclusively for the fulfilment of a contract or for the execution of pre-contractual measures or for answering inquiries. If necessary, we will pass on your data to the transport company/dispatch company commissioned by us for the delivery of the goods and to our tax consultant for the fulfilment of our tax obligations. The data will not be passed on to third parties in any other way.
The legal basis for the processing of the data is Art. 6 para. 1 lit. a) GDPR (your consent) and/or Art. 6 para. 1 lit. b) GDPR (necessary for the performance of the contract). You can revoke your consent at any time. All you need to do is send us an informal message by e-mail. The legality of the data processing already carried out until revocation remains unaffected.
The collection of automatically collected data takes place against the background that only in this way the misuse of our offer can be prevented and, if necessary, this data makes it possible to clear up committed crimes. In this respect, the storage of this data is necessary for our protection. The data will not be passed on to third parties unless there is a legal obligation to pass them on or the passing on is used for criminal or legal prosecution. The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR (legitimate interest).
The personal data collected during registration will be stored by us as long as you are registered on our website and will subsequently be deleted, unless there are legal storage obligations. During the period of statutory retention, the data required for commercial and tax obligations are completely blocked.
8. Rights of the person concerned
You have the following rights:
Right of opposition to the processing of personal data If your personal data are processed on the basis of legitimate interests pursuant to Art. 6 para. 1 lit. f) GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR, insofar as there are reasons for this arising from your particular situation. If the objection is directed against direct advertising, you have a general right of objection, without there having to be reasons from a particular situation.
Right to free information about the personal data stored on your person in accordance with Art. 15 GDPR
Right to correct inaccurate personal data In accordance with Art. 16 GDPR, you have the right to immediately demand the correction of incorrect or complete personal data stored by us.
Right to cancellation (right to "oblivion") In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored with us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.
Right to limitation of processing According to Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data if - the correctness of the personal data is denied by you, - the processing is unlawful, but you refuse to delete the personal data and instead request that the use of the personal data be restricted, - we no longer need your personal data, but you do need it to assert, exercise or defend legal claims, - you have lodged an objection against the processing pursuant to Art. 21 GDPR, as long as it is not yet clear whether our justified reasons outweigh yours.
Right to data transferability In accordance with Art. 20 GDPR, you have the right to receive the personal data you have provided to us in a structured, current and machine-readable format or to request its transfer to another person responsible.
Right to revoke consent given You may revoke your consent once given to us at any time in accordance with Art. 7 Para. 3 GDPR. The legality of the data processing on the basis of the consent until the notification remains unaffected.
If you are of the opinion that the processing of your data violates data protection regulations, you can complain to a supervisory authority pursuant to Art. 77 GDPR
9. Web-Analysis
In order to constantly improve and optimize our offer we make use of so-called tracking technologies. Personal data usually will not be collected or only after anonymization or pseudonymization. We use the following applications or tools.
Google Analytics
Google AdWords Conversion-Tracking
Facebook-Pixels
The relationship with the web analytics provider Google is based on the EU-US data protection agreement "Privacy Shield." US-based Google LLC is certified under the EU-US data protection agreement “Privacy Shield” and is committed to complying with EU privacy regulations.
Data processing is based on Art. 6 para. 1 lit. a) (Consent) and/or Art. 6 para. 1 lit. f) (legitimate interest) of the GDPR.
Our concern in regards to the GDPR (legitimate interest) is the improvement of our service and our website. Since the privacy of our users is important to us, the user data is anonymized or pseudonymized.
Google Analytics
On the basis of Art. 6 para. 1 lit. f) GDPR (legitimate interest), we use Google Analytics, a web analytics service provided by Google Inc. With the tracking measures used, we want to ensure a design that is tailored to the needs and the on-going optimization of our website. In addition, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offerings.
Google uses cookies. Cookies are text files that are stored on your computer and allow for an analysis of how the website is being used. The information generated by the cookie about your use of the website (such as access time, location from which access was made, the frequency of your visits to our website and the IP address) are usually transferred to a Google server in the USA and stored there.
Google will use this information on our behalf to evaluate the use of our online service in order to compile reports on the activities within this online service and to provide us with other services related to website activity and internet usage. This information may also be transferred to third parties if required by law, or if third parties process this data on behalf of Google. Under no circumstances will your IP address be merged with any other data provided by Google.
We only use Google Analytics with IP anonymization activated. This will result in your IP address being truncated by Google prior to transmission within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
You can prevent the installation of cookies by setting the browser software accordingly. However, please note, that when doing so, it won’t be possible to fully use all features of the website.
You can also prevent the collection of data generated by the cookie about your use of the website (including the IP address), as well as the processing of this data by Google, by downloading and installing the browser plug-in found at the following link: https://tools.google.com/dlpage/gaoptout
This website uses the online advertising program “Google AdWords” and as part of Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use the Google AdWords service to bring awareness to our attractive offers through the help of advertising materials (so-called Google AdWords) on external websites. With the data obtained from these advertising campaigns, we can determine how successful each individual advertising campaign is. This helps us to pursue our goal of showing you advertisements that are of interest to you, making our website more interesting to you, and to achieve a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on a Google sponsored AdWords advertisement. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, we (as well as Google) can recognize that the user clicked on the ad and was redirected to this page. Every Google AdWords customer receives a different cookie. Therefore, cookies cannot be tracked through AdWords advertisers' websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can block this usage by disabling the Google Conversion Tracking cookie through your Internet browser under User Preferences. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising pursuant to Art. 6 para. 1 lit. f GDPR.
You can permanently deactivate ad specific cookies by adjusting your Browser’s software settings to block them or by downloading and installing the Browser Plug-in found at the following link: http://www.google.com/settings/ads/plugin?hl=en
Please note, that if you deactivate cookies, certain features of this site may not be usable or only usable to a limited extent.
Facebook Pixel
We use the so-called “Facebook Pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, to build so-called “Custom Audiences.” This serves to optimize our advertising on Facebook’s social network, to only post relevant ads, as well as to measure to the success of our Facebook advertising campaigns. With Facebook Pixel, it is possible for Facebook to identify visitors of our website as the target audience for the display of advertisement on Facebook’s social network.
Through the use of Facebook Pixel on our website, a direct connection is made to the Facebook server when visiting our website. Your visit to our website and the pages you have viewed are transmitted to the Facebook server. In addition, information and parameters are transmitted that are required for the optimization of our advertisements, the increase in relevance as well as for measuring their success. In particular, this is information about so-called “conversion-events” (ie., whether a registration or a purchase has been completed).
For more information about the collection and use of data by Facebook, as well as about your rights in relation to this matter and ways to protect your privacy, please refer to Facebook’s privacy policy found at: https://www.facebook.com/about/privacy/.
10. Social Networks
On the basis of Art. 6 para. 1 lit. f) GDPR (legitimate interest) we place social plug-ins for the following social networks on our website
Facebook
Twitter
Instagram
In order to increase awareness of our company. The underlying commercial purpose is to be regarded as a legitimate interest within the context of the GDPR. The responsibility for data protection compliant services is to be guaranteed by their respective provider.
Facebook
Our website uses social media plug-ins from Facebook to make the user experience more personalized. For this we use the Facebook button. This is an offer from Facebook.
Facebook is a service of Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
When you visit a page of our website that contains such a plug-in, your browser connects directly to the Facebook servers. The content of the plug-in is transmitted by Facebook directly to your browser and integrated by the latter into the website.
By integrating the plug-in, Facebook receives the information that your Browser has accessed the corresponding page of our website, even if you don’t have a Facebook profile or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to the Facebook servers and stored there.
If you are logged in as a member of Facebook, Facebook can assign the visit to your Facebook profile. When using plug-in functions (for example, pressing the "LIKE" button or leaving a comment), this information is also transmitted directly from your browser to Facebook and stored there. The information will also be published on your Facebook profile and displayed to your Facebook friends.
Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, for example, to evaluate your use of our website with regard to the advertisements displayed on your Facebook, to inform other Facebook users about your activities on our website, and to further inform you about the use of Facebook related services.
To learn more about the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in relation to this matter and setting options for the protection of your privacy, please refer to Facebook’s privacy policy: https://www.facebook.com/about/privacy/
If you are a Facebook member and do not want Facebook to assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website.
Twitter
We use Twitter, a service of Twitter Inc., One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland for target audience based online advertising and conversion tracking. For this we have implemented a Twitter tag on our website. Through this tag, when you visit the website, a direct connection is made with Twitter’s servers and transmits that you have visited our site and whether you have made an inquiry or other action. Twitter assigns this information to your personal Twitter account. That way, we can target ads based on your recent page views and activities (remarketing). The data processed by Twitter does not allow us to identify you. This pseudonymous information will not be combined with other information about you. For more information about the collection and use of data by Twitter, as well as your related rights and ways to protect your privacy, please refer to the Twitter’s privacy policy at https://twitter.com/en/privacy
11. Integration of services and contents of third parties
YouTube
Our website uses plug-ins from YouTube- a Google powered site. The site operator is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our YouTube plug-in-enabled sites, a connection is made with YouTube’s servers. Information on which website pages of ours you have visited is transmitted to the YouTube server. If you are logged in to your YouTube account, you allow YouTube to directly associate your browsing habits with your personal profile. You can prevent this by logging out of your YouTube account. The use of YouTube is in the interest of providing an attractive presentation of our online offerings. This constitutes a legitimate interest in the context of Art. 6 para. 1 lit f GDPR. For more information on the handling of user data, please refer to YouTube’s privacy policy at: https://policies.google.com/privacy.
12. Data security
For security reasons, we use SSL or TLS encryption during a visit to the website. You can identify an encrypted connection by noticing the address bar of the browser changing from "http: //" to "https: //" and by the lock icon appearing in your browser bar.
13. Third countries
Data transfer to third countries takes place, but only in compliance with the statutory admissibility requirements. In particular, to fulfil our contract with you, we make certain data available to other users or third parties worldwide. For this, neither an adequacy decision pursuant to Art. 45 EU-GDPR nor an appropriate safeguard pursuant to Art. 46- EU-GDPR is required. If the transfer of the data to a third country does not serve the purpose of fulfilling our contract with you, we do not have your consent, the transfer is not required for asserting, exercising or defending any legal claim, and no other exceptions apply, we will only transfer your data to a third country if there is an adequacy decision pursuant to Art. 45 EU-GDPR, or an appropriate safeguard pursuant to Art. 46- EU-GDPR.
One of these adequacy decisions is the so-called "Privacy Shield" for the USA. For transfers to Privacy Shield certified companies, the level of data protection is generally considered appropriate i.S.v. Art. 45 EU GDPR. However, as a rule, we don’t rely on the Privacy Shield, we create appropriate safeguards pursuant to Art. 46 EU-GDPR as well as an adequate level of data protection, by completing the EU standard data protection clauses, adopted by the European Commission, with the receiving agency. Copies of the EU Standard data protection clauses can be found on the European Commission’s website: https://ec.europa.eu/info/law/law-topic/data-protection_en
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